Need Help? I'm Sew Jamaican Frequently Asked Questions.
Where do you manufacture?
All accessories are handmade by Lilly in her London studio and each piece is crafted with care and attention to detail.
Where is your fabric sourced?
Fabrics are sourced locally in East London with a focus on small batches and limited-edition drops. Some will not be restocked, while others are restocked regularly.
Do you accept custom orders?
Yes! Accessories can be customised to suit your needs or made completely bespoke. Please email imsewjamaican@outlook.com for more information.
Do you ship internationally?
Not currently!
How will I know my order has been dispatched?
You’ll receive an email notification. Please check your spam or junk folder if you don’t see it in your inbox.
When will my order arrive?
All goods are shipped from the UK. Processing times are 3–5 working days, unless otherwise stated on individual products. Orders are sent via Royal Mail Tracked 48, which usually takes 2–3 working days. Delivery times are estimates and may vary during busy periods. If you need your order sooner, you can upgrade shipping at checkout.
Shipping policy here.
Can I upgrade or track my order?
Yes! You can upgrade to Tracked 24 at checkout for a faster delivery option.
Once your order has been dispatched, you’ll receive tracking information so you can follow its progress.
Track with Royal Mail here.
What are your delivery costs?
Delivery costs are based on the weight of your order and calculated at checkout. Please see the following Royal Mail postage rates:
- Tracked 48
Orders up to 200g: £2.85
Orders over 200g up to 750g: £3.65 - Tracked 24
Orders up to 200g: £3.99
Orders over 200g up to 750g: £4.99
How will my order arrive?
Orders are wrapped in recyclable tissue paper and safely protected inside a cardboard box. You’ll also receive a handwritten thank-you note or gift message if you’ve selected this option. If you purchase multiple items, they’ll be wrapped together unless they don’t fit, in which case they’ll be wrapped individually.
How do I add gift wrapping to my order?
Select the Gift Wrap option on the product page (underneath the Colour option). The price will automatically update when you select it. If you’re ordering more than one item and want each item gift wrapped, select Gift Wrap for each item you would like wrapped. For example, if you order two items and want both gift wrapped, make sure Gift Wrap is selected for both items.
Can I include a personal gift message?
Yes, absolutely! Tick the 'Gift Message' checkbox in the cart section, right before checkout. A message box will appear where you can write your personal message. I’ll handwrite it onto an A5 card to include with your purchase. If you forget simply email Lilly at imsewjamaican@outlook.com with your order number in the subject line and I’ll make sure your message is included.
Will my order include any price details?
No, packing slips never include prices, whether the order is a gift or not. Product packaging is also free of pricing details. The only price and payment information is sent to the buyer by email in the order confirmation. Invoices can be provided upon request.
Can I send my order to a different address?
Yes! You can send your order directly to a different delivery address. Simply enter the recipient’s address as the delivery address at checkout. Your billing address can remain the same.
Can I cancel my order?
As products are made-to-order, cancellations are only accepted within 12 hours of placing your order for a full refund. After this 12-hour cancellation window, no cancellations or refund requests will be accepted or approved. To cancel, please email imsewjamaican@outlook.com with your order number.
Can I return my order?
Returns are only accepted for defective, damaged or misdescribed items. Change-of-mind returns and sale items are non-returnable.
If your item arrives damaged or defective, please email imsewjamaican@outlook.com within 48 hours, including photos (and videos if possible). A replacement or refund will be arranged if approved. You are responsible for return shipping costs and should use a trackable shipping method. Please read returns and refund policy here.
Can I exchange an item instead of returning it?
Exchanges are not offered as all items are made-to-order.
What if I’ve received the wrong order?
Apologies for the mix-up! Please email imsewjamaican@outlook.com within 24 hours of delivery with your order details and photos to ensure this is corrected as quickly as possible.
How do promotions and discounts work?
Discount codes must be entered at checkout to be applied; this includes newsletter signup offers and other promo codes. Please note that only one discount code can be used per order unless otherwise stated. Repeated or unauthorised use of codes may result in order cancellation and a full refund issued.
How can I contact you about anything else?
For a quick and instant response to any questions, enquiries or concerns, please use instant Chat located at the bottom right-hand side of your screen. You can also email imsewjamaican@outlook.com or message @imsewjamaican on Instagram and I’ll respond as soon as possible.
Lilly xoxo